Michael Pope began selling alarm systems part-time in 1981. Nine years later, he was thoroughly hooked on electronics and wanted to expand his business to include any low voltage device used in the home. He increased his offerings to include central vacuums and intercom systems, very popular items in the early 1990s. In 1999 Michael purchased AudioVideo Interiors, assembled and trained some of the most talented individuals in the industry, and began to offer acoustical design coupled with a complete line of high tech electronics. We stopped by AudioVideo Interiors recently, and listened as Michael outlined the scope of his company's offerings;
AudioVideo Interiors is a commercial and residential integration firm specializing in home music systems, security and fire alarm systems, central vacuums, media and dedicated theater rooms, lighting control, home automation, access control gates and doors, outdoor sound systems, satellite dishes, and high definition televisions. We take the pain out of using elaborate electronic devices by integrating systems together using one common control system, rather than needing six different remote controls on your coffee table.
The thing that makes us unique is that we've surveyed our clients for fifteen years and built a process around the feedback we received. Primarily, clients have told us that they don't feel good when they go into a retail store and a salesman tries to sell them a piece of equipment right away. We've responded by taking the time to visit with and understand our customers first. We ask about their lifestyle and their wishes so that we can propose a system that is right for them. Once we start to understand what type of system suits them, the next thing we do is give them the opportunity to interact with it. This is where our Award Winning Design Center comes in.
We design, sell, install, and service everything we carry. Our displays have been designed to enable you to actually touch, use, and hear our equipment so when you make a decision, it's an educated decision. We strive to provide you with the knowledge of what each piece of equipment does, how it works, and how to operate it to achieve your goals. We design applications to fit specific needs, and we build systems that fit within a budget you can live with. We focus on discovering your goals, how much you'd like to spend, and then determining which equipment will accomplish your goals while providing your family with a room they'll use every single day.
We get calls every week from people who have purchased high tech equipment on the Internet and don't have an understanding of how it fits together with other equipment, how to hook it up, or how to operate it. If the flat screen TV they purchased online breaks, their only recourse is to ship it back to the manufacturer for repair. When AudioVideo Interiors designs a system for you, we send a service person any time your system malfunctions to determine if it's broken or just needing adjustment. If it needs warranty work, we bring it back to the shop and ship it to the manufacturer for you. After it returns from the manufacturer, we bring it back and reinstall it for you. If the piece is critical to the operation of your entire system, we'll provide a loaner until yours is returned.
We have a factory trained staff that knows and understands what works well together, and what doesn't. We spend over $50,000.00 a year providing our employees with the training needed to ensure you get the perfect system and that it's easy-to-use and reliable. Customer service is extremely important at AudioVideo Interiors. We offer the value-added services that make owning electronics worthwhile, and make you forget about the $50.00 you might have saved buying online.
AudioVideo Interiors provides the personalized service and custom design capabilities to ensure your electronics are a pleasure to own. Call AudioVideo Interiors today, and don't forget to tell them The Advocate sent you!
